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This is a class A dealership. Anne Boland and Portfolio Sales Manager are top notch. I contacted them on a Friday evening advising them that I wanted to lease a new 2021 330i premium package vehicle. Greg was in touch me the next morning and we remotely nailed down an agreement that day. The car was delivered to me and I signed all documents in the comfort of my home. Painless and no game playing (who has time for that?). I would recommend this team to anyone in the market to purchase or lease a BMW vehicle. Much xxxxxxto Bob Smith ...
Greg is a amazing person. Also Sean too. He helped me get the job done. I will never go anywhere else but bob smith even I live in Irvine. My second car from him and both amazing deal and got me approved. Greg your the best. Talk to you soon. I love my new m2. Thank you 🙏
Could not speak more highly of Greg Huber and Bob Smith BMW. Long time customer and for good reason! Greg is stellar on every front!
Excellent experience and Highly recommend visiting Bob Smith BMW.....Calm, cool, and collective transaction. Love my CAR! Ask for GREG HUBER.!...No pressure and no push... Very knowledgeable and got me what I wanted. Started two months before and I was NOT bombarded by calls (which I really appreciated)...Greg was ready when I was..Extremely happy with my lease and the car I got. He even helped facilitate my easy Audi return - never Audi again.... I've had BMW's before and never looking back again.... Thank you Greg!
Have leased many cars from Bob Smith BMW over the past 2 decades. We always have a great experience. I highly recommend Greg Huber. He is professional and easy to work with and always gets me what I'm looking for in a car.
Great experience everytime with Greg Huber and the team. I've purchased multiple BMW's here and will contact Greg in the future. Thank you for the excellent service. Jeff T.
Love Bob Smith BMW been dealing with them for 20 years wouldn't go anywhere else Greg Huber for 10 years always gets me exactly what I want and his Partner Shant truly great guys love my new car
Amir was exceptional during the purchase of my X6M competition. I highly recommend his services. He took time to negotiate for me. He was patient and knowledgeable.
Antonio was amazing, will definitely use him next time, So patient and knowledgeable. Thank you again I love my x5 wooohooo Thank you so much.
Antonio was great to work with! The process was super quick and he was very attentive. Look forward to working with him again in the near future. Would highly recommend to anyone. Thanks again.
Great experience, I could not have asked for a better sales Manager, Amir was fabulous! There where many variables that he had to work with, and I feel that he made all of them work in my favor!
We really had a great 530i buying experience at Bob Smith. Ryan our sales guy was awesome. The deal was great, I would highly recommend giving these guys a shot at your business
Just an amazing dealership - after using other dealerships much closer to me. I have purchased 4 cars because of Greg Huber, through the internet fleet sales, who gives me the straight answers with no pricing nonsense. I go back there over and again for service, driving 45 minutes, because I trust the team. Now my husband purchased his first BMW and is VERY happy. Greg, once again, does it right.
It was time for a new car so I made an appointment with Cole at Bob Smith BMW in Calabasas. All I can say is WOW! A first class experience from start to finish. Friendly, extremely knowledgeable and incredibly fair. I can’t say enough. As buying a car for me has always been a stressful experience, not anymore.
I wanted to purchase a CPO 530e and Cole from Bob Smith BMW was absolutely phenomenal. He was responsive, thorough and kept me in the loop throughout the entire process. He explained everything over the phone and via text/email. He then confirmed all of the information again in-person during the final purchase walk through and test-drive. He never pressured us to buy the vehicle and offered his thoughts and insights. I would highly recommend asking for Cole!
I came in looking for a specific car and price range and Ryan Bosman was so helpful. He made himself available for all our needs whenever we needed him. He made sure the car I purchased was in perfect condition and even noticed a defect himself and had it fixed before I picked the car up. I would definitely refer him to other potential buyers like myself.
What a nice guy Ryan Bosman is, sales dept. Very low key, & very professional! He clearly understood what we were looking for, and the price range we needed to be in. He hit the target! Thank you Ryan & Bob Smith BMW, Anthony & Nancy 👍🏻
Amir was very helpful, responsive and found us a great deal on a new X3. Also, he completed the purchase quickly. We are happy with our new X3. Thanks.
I was treated amazingly!! It’s my second car I bought from bob Smith Greg Huber is a great person and salesman. Megan was also great and I think she loved my advice:-)
I had to trade in my sexy 640I convertible for a “Grandma car”. Amir was so much fun to work with and helped me get the coolest, X6. He was willing to work with us to make sure I was happy with the car and my husband was happy with the price. The entire dealership was terrific, from Scott in finance to my latte. A great experience! I will also be using their service department.
"Amazing team" - Lily Z Cole VanDeWoestyne from sales dept and Scott Richards from finance dept, and many other staff are professional, consistent and committed to getting you where you need to be. We had a fantastic experience working with them here. Highly recommended!
Thanks to Cole V., I’m loving my new X1 S. From the fist hello, Cole’s patience, attentiveness & enthusiasm made the entire process easy & pleasurable! I’ve already recommended Cole to a friend. With his kindness, sense of humor & knowledge, Scott in finance helped me get the best plan for my budget.
Amir was tenacious finding my X5 xDrive (wasn’t in stock). He even shared his personal snacks and tea! Cristy was awesome too! Great experience overall!
Great sales, service and all around team! Solid deals on leases as well as providing incredible help with parts and accessories for the new car!
Great dealership to deal with. I was helped by Amir. What a super guy. No pressure and very helpful. I just ordered a car from Amir. He’s a great guy to buy a car from.
Amir did a stellar job delivering my car as ordered, price and amenities as promised. He is polished and knowledgeable in his product as well a strong communicator in the arrival time process. I have bought at least 8 or 9 BMWs, all from a different dealership. I can’t recall any purchase being as straightforward and well managed as this one with Amir. Cameron, who demonstrates the working order at purchase is also outstanding in his field. Patient, thorough and beyond knowledgeable in his product. Combining these two is a home run for this dealership. They raise the bar for their ...
We are happy with our purchase. Amir, Cole and Mike took the extra mile to help us, we would definitely purchase again from Bob Smith BMW.
Rey Silva was very helpful and got the job done efficiently! Excellent customer service! The whole process was simple! Rey Silva was professional and honest.
Awesome customer service from Greg Huber and Shant Mnatsakanyan Greg went the extra mile to get me what I was looking for. Both of them was attentive, friendly and available. I would highly recommended them and this dealership. The process was smooth and stress-free and the follow up has been the best. Shant was awesome and patient with me in taking the time to explain all the features. I absolutely love my car! Thank you Greg and Shant!
Rey Silva did everything to make my service experience as perfect as could be, from the moment I walked into the dealership, until I drove the perfectly fixed car home.
Rob Thompsen is Awesome he takes care of your BMW. He let's you know what it will need and how long it will take.
They did a fantastic job regarding my lease return 330 I. I have been with them over 30 years and have never has any issues!!!!
I had an appointment at Bob Smith BMW to get my regular oil change service at Bob Smith BMW on 10/21/19. My appointment was with service representative Rob Meyer at 3:00PM. Unfortunately, I was coming from West Los Angeles, and there was heavy traffic on the 405, and I got to the dealership at around 4:00PM. The last thing I wanted to do after sitting in traffic for an hour and a half was to wait for paperwork to be processed to turn in my car for service, but Rob was a super star. He got the paperwork processed and completed in 5 ...
My brand new BMW purchased from Bob Smith (I dealt with the AMAZING Nasir Khan and Matt Smith) needed service. My Service Advisor was Rey Silva. Rey was awesome! Rey was attentive, kind, friendly, informed and got my car in and out as fast as possible, and while my car was there...his communication was perfect. Bob Smith BMW is the absolute BEST!!!! If they are not your local dealer, they are worth any drive! A+ all the way! Thank you, Adam J.
Justin's and Nasir's kindness, knowledge, availability, and patience helped to make this the easiest car buying experience my husband and I have had. I never felt pressured in the 5 times I was there to test and re-test drive various vehicles. They knew I was looking on the internet as well and always remained professional, took as much time as I needed, answered every question we had, and led us to the best possible deal I could find on the car I wanted in the entire country; and I DID look everywhere on all the search engines to find ...
Excellent experience! The service I got on October 2 was great and beyond my expectation. Thank you for professionalism and courteous environment. I highly recommended this center to my friends and family.
I've always thought highly of Bob Smith BMW, and am happy to have gotten in/out on Thursday, 9/19/19, quickly. However, I'm most disappointed that the tech discourteously spilled oil all over my engine without cleaning it up. I spent $100+ to have the engine cleaned just a few days before, added a quart of oil the day before stopping by the dealership, and had to have the engine re-cleaned after leaving the dealership. Most disappointing.
I live 45 minutes away and don't mind the drive because of the amazing service and friendly associates at this dealership. They really care! Thank you again!
Matt Smith, Campbell , Nick and Karen made my experience a breeze. Everyone was very professional! I asked many, many questions because this is my first BMW and they sat and answered all of my questions. With patience. Thank you
The past three years with Bob Smith's service department have been great, with everyone providing above and beyond customer service. Rob Meyer has been incredibly helpful, friendly and responsive.
Nobody likes haggling over a new car. Ryan did his best to make me feel comfortable. He offered me pizza, water, cookie, and cookies while I was there. BMW financing offered me a better rate than my own bank. I would buy another car from them.
I have been consistently impressed by everyone whom I’ve met at Bob Smith BMW, from purchases — including my latest, an i3 with range extender — to service visits. My most-recent connection was for service to my i3. Their service people are professional, efficient and always return the car cleaned and ready to go, with everything handled.
I recently leased a new car from this dealership through the internet sales department. After going through other BMW (and Audi) dealerships who were not being forthcoming in prices and often times playing games and gimmicks, it was a pleasure to deal with Ryan Bosman, the internet sales manager at Bob Smith BMW. He was very honest, reasonable in pricing, and a pleasure to deal with during the entire quick and easy transaction. I leased the vehicle and understood all the terms and exact details before going into the dealership, so everything was transparent before having to make the trip ...
My lease was up and I was in the market for a new car. I found an X5 CPO that I really liked and scheduled a test drive. I liked the car and after researching the vehicle and options on KBB determined that it was a good value. I went back the next day and made the purchase. The entire thing was wrapped up in about an hour. Great experience.
From the sales team, to service department, Bob Smith BMW has always help me with my needs with polite smiles. I've purchased many cars from different dealerships in my life. Only here did I come back over and over because I trust them on their words and their work. And you bet I recommend them to anyone I speak to that is looking for a vehicle or having their BMW serviced.
I have been shopping for a few months for a 428I convertible COP. I called on a few internet advertisements and was shocked to find how short and rude some of these BMW dealers sale-people can be. This purchase is my 6th BMW purchase. When I called Bob Smith BMW and spoke with Ryan Amico Sales Manager. He answered all my questions about the car in detail. He was very polite, attentive and kind. When I asked him if we could work on the price of the car he was respectful and willing to work a deal. I can't ...
Great customer service by Marc and Paul. Love the Car! Thank You for all the service and great customer service from sales to finance. Everything went very smooth.
Amazing service from Paul Simms, Kurt C, and Catherine the service Manager. Friendly and takes car of everything on time and effective. Highly recommended, outstanding service every time.
!st time was in 1974 for a Porsche at Bob Smith in Hollywood, and I still go to Bob Smith for 3 current BMW's. Yes, it's more expensive than domestics and many Asian Brands, but my service is always correct and there is nothing to complain about.
I have been coming here for years to service all of my BMW's, the following is my overall observation after more than 5 BMW's being serviced with Bob Smith. 1)Wait is too long avg. 1/2 hour to get checked in. 2) No shuttle service on the weekends (out of luck if you do not have a loaner) 3) Their advisers are superb and the main reason why I keep coming back
My thanks to Hans, Lorelei, Amir and my buddy Tiger... You got me into another "dream" car. With the remodeling and all employees in a small area, I had the unique experience of seeing the commendatory and respect the employees have for each other.
I bought a 528I from Bob Smith. I am buyer from Michigan and shipped the car back to Michigan. Sales Manager Nasir is a nice person to help me do all the out state sales paper work and contact a professional car shipping for me. Although I didn't receive the second key when the shipping truck come my home. The second key lost when shipping the car. I contact Mr. Nasir at once and he helped me pair a new key in the end. I am satisfied with the solution in the end and highly recommend people contact Sales ...
I had to bring my car in for a significant warranty repair and a couple of recalls. After speaking to Rob I brought it in for the service and everything went smoothly. A rental car was provided and I heard from Rob a day later to give me an update and a few days later to tell me the car was ready. All of the work had been carried out as expected, with all the details as to what had been done, and my car was clean when it was brought out for me.
CHRISTINA LANGOSH IS MY SERVICE COORDINATOR. SHE ALWAYS RESPONDS QUICKLY AND PROFESSIONALLY. SHE TOOK CARE OF MY CAR, THE LOANER, AND THE REPAIRS IN A TIMELY MANNER. MY CAR WAS RETURNED WITH ALL REPAIRS DONE AND THE CAR WAS IN EXCELLENT WORKING ORDER. I KNOW I CAN ALWAYS COUNT ON THIS OUTSTANDING YOUNG LADY AND HER SERVICE DEPARTMENT!!!!
the salesman Justin and his manager were extremely, nice, gave us the best deal and we left the dealership with a new car in under 3 hours! amazing team with fast service.
Everything was great. Brian's always is a big help. It's a pleasure to get my car Serviced here. Thanks for running a great shop
Hans and Lorelai were the most professional managers I have ever worked with. Amazing service. I had visited other dealers prior for 3 days and interested in getting an BMW I3. They put an amazing package deal for me. I highly recommend this. 10 Stars if I could !
Found an amazing deal on an Executive Demo 5 Series GT at Bob Smith and John Burch guided me through a painless and seamless transaction. He is a true professional who loves what he does and respects his customers. The entire dealership is staffed with helpful friendly people and the car shopping process is a true pleasure there. Highly recommend both John and Bob Smith.
Great customer service by Mr.Ash and the entire team! My car runs perfectly now thanks to Calabasas BMW! I would definitely recommend this dealership to any family member or friend.
It was comfortable time even if i was nervous about car deal. He was very straight forward to deal but same time he didn't forget about providing comfortness. It was a pleasant time for me. Thank you
I always use Bob Smith for leasing a car because they are very nice to us,treat us with respect and always give us a fair deal.This is our ninth BMW we have gotten from them.I will continue to do business with them.
I have dealt with many Dealerships and Sales People in the past, but never have I experienced an easier transition as I have dealing with Greg Huber. GREAT EXPIENCE "Bob Smith Dealership, he is truly a keeper" I have been buying BMW's for 30 years.
Christina always goes above and beyond and tries to make the service experience easy. She is accommodating and very professional. The best!! She is always interested in YOU and makes the process simple and very organized.
I purchased a pre-leased BMW in August 2016. In November the front bumper paint began to come off. I took a photo and sent it to Hans who said bring it in and we will take care of it. The problem was that I live in Colorado and would not be in California until May 2017 ( San Diego which is a 3 hour drive ). May became July, almost a year later. I arranged the paint job with Nicole who was fabulous. She gave me a loaner for a week so I could drop off and pick up my vehicle while I was not ...
All my previous cars had been Hondas or Toyotas, so I didn't really know what to expect from a BMW dealership (more of the same pushy sales reps?). When I entered Bob Smith BMW, Hans, one of the sales reps greeted me. Instead of jumping right into asking me what car I was interested in he asked about my day and we talked briefly about the car I had been driving up until then (2004 Honda Civic). This put me a little more at ease since he didn't jump right into a sales pitch. We discussed the features I ...
I have had friendly and convinient service at service center. They are extremely helpful and polite. I have leased my cars there for the past 20 years and have never regretted. Dealer that is line family
Ruby and Paul and brian are great! I'm not certain about the negative reviews posted here seems really weird! I've always driven Mercedes Benz and this is my first BMW talk about making me see a whole other level of customer device and maintenance. Let's start with my appointment easy as breathing, I made the appointment online and chose Brian Avelar as my service advisor. He is SO HUMBLE and knowledgeable, from the very start we walked over and through my new used BMW I purchased from another boutique type sakes shop. So, many things when you ...
Paul and everyone I dealt with there, made my experience a positive one. All are friendly and eager to help. When going in with an appointment, everything goes smoothly, and is well orchestrated. Loved the loaner!
I was bored of my coupe 428i. Turned it in 2 years early and Eddie Ahamadie and Eddie Rustom helped me go from base 428i coupe to a fully loaded 528i. They got the car to my budget and helped me out.
Brian was very helpful and not pushy. I really appreciated his advice. However he was not pushy on the product or make me feel pressured to buy. Took care of my concerns and resolved my issues.
ABSOLUTE BEST car buying experience ever!! A GREAT group at Bob Smith! Hans and Robert are THE BEST!! And I actually had fun & laughed, when has that ever happened when purchasing a car!? Definitely my new fave dealership, will be spreading the word!! LUV these guys!!
This is my second lease from this dealer, thx to Eddie Ruston he makes it happen! This is the place to get the best deal.
Dealership: large, nice and easily accessible right next to I405. Very relaxed and pleasant environment. I enjoyed being there. Salesman: Eddie is the BEST salesman I have met in my 3 month car search. He bent backwards to accommodate in every way. Put up with so many emails and calls without hint of frustration. Even when I found lower price somewhere and he couldnt match it, his attitude did not change and was equally as helpful. Management: Friendly, not pushy. Prices: They were the second best price and I was willing to pay the higher price just to buy from them ...
Bob Smith BMW rocks!. they make the best deals in La!, and there professional and the dealer is beautiful and clean Eric French, who runs the dealer is amazing and goes out of his way to take care of the customer like all car dealerships should do these days. Keep up the good work Eric and team!
I took the car in 3 weeks ago because the back seat rattled. They "fixed" it, and then it started rattling again last week. I called to make an appointment and they said I can bring the car in only between 7 and 11 a.m!!! After getting upset, the clerk agreed to "allow" me to come in at 3:40. I took it in today AGAIN. The loaners are very basic cars, some without navigation. Brian Avelar is great though. The problem is that they are very busy and you just have to wait for an appointment if you want ...
I just wanted to write your business a quick note to thank your team for your honesty and dedication while selling me my new car yesterday. (BMW 650i) Thank you so much for answering all of my questions honestly and following up with me, and making the process not as painful as it otherwise could have been. I'm happy with the car I purchased, and about the purchase price. You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to BOB SMITH BMW, and telling them ...
I bought a new car from Bob Smith recently. They got me the car I wanted and arriving at a good price was not a hassle. They totally buy into the way BMW wants things done and they do it. They are friendly and professional. I will buy from them again. Made it easy.
Referred to Bob Smith by a good friend of mine for service. Ken Firmin went above and beyond to make sure I was taken care of. Ken provided excellent customer service and I was very impressed. Clearly explained to him what was going on with the car and what needed to be done and he did everything in his power to make sure I walked out with a big smile on my face. Thanks Ken for all your hard work. I definitely recommend Ken in Service. He's the best hands down! -Ron V.
I was very pleased with the friendliness of everyone I ran into at Bob Smith BMW. I started with Greg Huber as my primary contact. Greg's follow up and professionalism was top notch. Greg asked JC Reznickoff to help me with a test ride. JC was very energetic and knowledgable. After making my final decision to purchase my BMW form Bob Smith, JC took his time to ensure I was comfortable with all the bells and whistles of my new 550i. I would strongly recommend Bob Smith BMW to anyone looking for the Ultimate Driving Machine! Steve R.
As always, the service personnel at the dealership were outstanding. This time, in particular, Sue Bolger. Sue is professional, friendly, knowledgable and just a pleasure to interact with while you are there. I would highly recommend the dealership, and in particular, Sue. I can honestly say I look forward to bringing my car in for service because I know I will be greeted and treated with caring professionals. Sue gets an A+ from me!
The power steering unit died and I made an appointment for repair. Well, there were several hurdles to overcome in my situation and Sue Bolger handled every one with courtesy and professionalism. She put a rush on the part that was not in stock, expedited the loaner car, and kept in continual contact with me as far as the progress. Sue was thorough and pleasant. I am happy to recommend this dealership.
My car buying experience spans more than 40 years and I have NEVER had such a positive experience selecting and taking delivery of a new vehicle. From the moment I entered the showroom I was treated with kindness and respect. There was NEVER the slightest feeling of pressure to buy and I felt very much at ease getting answers to the questions that would allow me to make an informed decision-whether a BMW or other. Anthony and Andrew took their turns guiding me on extended test drives of different models and did their best to ensure that I would be able ...
I went by to pick up my car from a service and I think of myself as a pretty tech savy guy, but I ran into a guy named Roger while waiting for my vechicle and asked him a random tech questions about tye traffic system that annoyed me. After a year and half of owning the car he showed me how to display traffic on my 650. No one else ever told me that! Definitely a guy who knows this car in and out
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