What to expect from your lease-end



We are here to help

We know the lease-end process can seem daunting. Our role at Bob Smith BMW is to help you understand and navigate the BMW Financial Services (BMWFS) process. Give us a call to talk options about your lease-end

(818) 431-9159

Monday to Friday 9:00 am to 4:00 




We have created a short video to address some of the more commonly asked questions and concerns our guests have asked over the years.

 

 

EXTERIOR

May Need Repair

Broken exterior parts not replaced or repaired to manufacturer’s specification.

Dents or scratches greater than 2 inches.

Cracks, tears, creases, or collision damage on any external panel.

Bumpers that are buckled, bent, gouged, or deeply scratched.

Aftermarket vinyl wraps not removed prior to vehicle return.

Damage caused by removal of decals.

INTERIOR

May Need Repair

Cuts, Burns, or tears to the upholstery or carpet.

Stains, or Odors that cannot be removed (cigarette, vaping pens, cigars, or medicinal marijuana).

VEHICLE MAINTENANCE

May Need Repair

Past due service indicators for Engine Oil or Brake pads.

Engine or mechanical warning lights.

Damage due to failure to maintain the vehicle or excessive neglect.

GLASS AND LAMPS

May Need Repair

Chips, cracks, scratches, or stars in the glass.

Repaired windshield.

Puncture to the lamp(s) which results in water penetration.

TIRES AND WHEELS

May Need Repair

Minimum of 4/32 of an inch tread depth from the thinnest tread.

Tires that are not the same specification as the original equipment supplied on your vehicle (size, speed rating, and run-flat, if applicable).

Seasonal tires.

The original equipment was left in the vehicle but not installed.

Recapped and re-treaded tires.

Tire sidewall repair plugs.

Mismatched, bent, or broken wheels, wheel covers, or alloys.

Spare tire missing or not matching original manufacturer’s specifications (if applicable).

Painted or chromed wheels that are scuffed or scratched.

Bulges, cuts, gouges, cupping, or any tire damage affecting safe operation of the vehicle.

MISSING PARTS AND AFTERMARKET EQUIPMENT

Missing equipment including, but not limited to: keys, cargo covers, charging cable, and tablets.

Any aftermarket alterations, including original BMW parts added by a BMW Center or non-BMW parts installed by a third party, are present at the time of return.

Any Structural Modifications installed by a third party, present at the time of return

FREQUENTLY ASK QUESTIONS ABOUT YOUR
VEHICLE RETURN

Am I required to have my vehicle inspected prior to returning it?

Yes. BMWFS requires all vehicles to be inspected prior to returning them. This may be done here at Bob Smith BMW by a BMW lease-end inspector, or this may be done through a third-party inspection company by calling (800) 959-4269 Monday through Thursday 6:00 am to 6:00 pm PST and Friday 6:00 am to 3:00 pm PST. Closed Saturday, Sundays, and all bank holidays.

What does the lease-end inspection process look like?

A BMW lease-end inspector will assess the damage to the vehicle through a special app. In most cases, the inspector may offer an estimate of lease-end charges to you. Take a look at the video to learn more about BMW’s lease-end protection policy.

What if I have a BMW lease-end protection policy?

If you have any damages to your vehicle that are covered under the BMW lease-end policy you’re all set. BMWFS will credit those charges that are covered under the BMW lease-end protection policy to your BMWFS account.

What if I have don’t have a BMW lease-end protection policy?

If you didn’t purchase a BMW lease-end protection policy and your BMW has some damage to it we will go over your options with you. Depending on the level of repairs needed we may need to go through a BMW Authorized body shop for an estimate to repair the vehicle, or you may want to return the vehicle un-repaired to BMWFS. If the repairs are not made prior to returning your vehicle BMWFS will assess any and all charges to you in your final lease-end invoice.

Click the video below to learn more about BMW lease-end protection for next time.

My BMW maintenance light is on. What should I do?

BMW requires all services due to be completed prior to returning your vehicle. As a reminder, BMW covers the first 3 years or 36,000 miles with the BMW Ultimate Care program. If the maintenance has not been performed prior to returning the vehicle BMWFS may assess a $750 fee to the lease-end charges. Watch the video below or click here to learn more about the BMW Maintenance Progam.

Click here to schedule your service online 

What do I need to bring with me for my pre-inspection and/or final disposition?

You will need to bring the following with you

All keys (you cannot return them at a later to avoid BMWFS charges)

Owners manual

Current and Valid CA DMV Registration. Click here for CA DMV online Registration Renewal 

All listed accessories

Charging Cables for PHEV and BEV BMW’s

Additional G11 keys for BMW 7 series

Floormats

Cargo Covers for SUV’s

Is the payoff or residual value negotiable?

Unfortunately, NO. BMWFS does not negotiate payoffs or residual values.

How can I purchase more miles for my current BMW Lease?

This is easy. Log into your BMW Garage account online, click here. Visit the account details page. Select Mileage Management.

Or by calling (800) 959-4269 Monday through Thursday 6:00 am to 6:00 pm PST and Friday 6:00 am to 3:00 pm PST. Closed Saturday, Sundays, and all bank holidays.

I have a question that was not answered here. What should I do?

You can contact BMW Financial Services directly by calling (800) 959-4269 Monday through Thursday 6:00 am to 6:00 pm PST and Friday 6:00 am to 3:00 pm PST. Closed Saturday, Sundays, and all bank holidays.

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Bob Smith BMW 34.149343, -118.6612678.